Refund & Return Policy
How cancellations, refunds, and returns are handled for our services.
In short
- You receive a written service agreement before any work begins.
- Cancel before work begins and any amount paid is refunded in full.
- Cancel after work begins and the amount paid for services not yet performed is refunded.
1. Right to cancel
You may cancel within 24 hours of accepting the written service agreement and receive a full refund of any amount paid, less the cost of any services already completed at your request during that time. After 24 hours, the sections below apply.
California statutory cancellation rights
Consumers receiving California LDA services have statutory cancellation rights.
Where California Business and Professions Code section 6410 applies, a client may rescind the LDA service contract within 24 hours after signing.
Upon valid rescission, fees must be returned in accordance with applicable law, subject only to legally permitted charges for services actually, necessarily, and reasonably performed with the client's knowing and express written consent.
Additional cancellation rights may apply if the provider fails to satisfy statutory requirements.
The separate written LDA contract controls service-specific cancellation procedures and must accurately disclose all applicable rights.
Nothing in this policy limits any statutory consumer cancellation or refund right. See also section 10 of our Terms of Service.
2. Before work begins
If you cancel before we have started work on your request, any amount you have paid is refunded in full.
3. After work begins
If you cancel after work has started, we keep the portion of the amount paid that corresponds to services already performed, and refund the portion for services not yet performed. We tell you in writing how the amount was divided.
4. Completed work
Document preparation is a service. Once documents have been completed and delivered after your review and approval, the amount paid for that service has been earned and is not refundable, except as described in section 5.
5. Errors on our part
If we make a typographical or formatting error, or do not follow your written instructions, we correct it at no charge. If we cannot correct it, we refund the amount paid for the affected document.
6. Third-party costs
Amounts paid to third parties at your direction, such as filing fees, courier charges, or postage, are not refundable once they have been incurred.
7. How to request a refund
Contact us through the Contact page, by email to info@zelixservices.com, or by telephone at 424-371-7681. We respond within two business days. Approved refunds are returned to the original payment method within ten business days.
8. Returns
We provide services, not physical goods, so there is nothing to return. If we ship paper documents to you and they arrive damaged or incomplete, we replace them at no charge.
9. Disputes
If you are unhappy with our work, please contact us first so we can put it right. We take every concern seriously and would rather resolve it directly than through a payment dispute.
10. Contact
Zelix Services, 5850 Canoga Avenue, 4th Floor, Woodland Hills, CA 91367. Telephone 424-371-7681. Email info@zelixservices.com. See also our Terms of Service, Privacy Policy, and Disclosures.